Refund Policy
Our Commitment to You
At Nexoria, your satisfaction with our climate-control gadgets is our top priority. If your air cooler, humidifier, or any other Nexoria product doesn’t meet your expectations, our refund process is designed to be quick and transparent.
Eligibility
Products must be returned in original condition within 5 days of delivery. Please include proof of purchase.
Documentation
Submit clear photos or videos showing any defects or issues, along with your order number and reason for return.
Processing
Once approved, refunds will be issued within 3-5 business days to your original payment method.
What We Accept
We accept returns and issue refunds for:
- Defective or damaged items
- Items significantly different from their description
- Unopened products in original packaging
- Incorrect items received
All claims should include adequate proof, such as photos or videos detailing the issue.
Need to Request a Refund?
We're here to help! Email us with your order details and reason for the refund request.
Email Us: sully.bai.11@gmail.comImportant Notes
• Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
• Please allow up to 48 hours for our team to review and respond to your request.
• Include your order number in all communications to expedite processing.
• We reserve the right to decline refund requests that do not meet our policy requirements or lack sufficient evidence.